Getting technical support

Thank you for purchasing and using Multimedia Builder. We hope you enjoy using it as much as we have enjoyed developing it.

Before contacting technical support, we suggest that you check the FAQ section of the Multimedia Builder help. The troubleshooting section lists several frequently asked questions (FAQs) regarding technical issues. It's also a good idea to go to the MMB community forum at http://www.mmbforums.com. 
MMB forum is a very good (online) source of helpful people, ideas and solutions. It's probably the fastest way how to find a solution to your problem ;)

If you still cannot find the answer to your problem or you experienced an unexpected MMB behavior or crash, send us an email to support@mmbgroup.com .

To make sure that you receive a fast and efficient answer from us it is important that you send us detailed description of the steps already taken and description of your computer system. The more we know about your problem and system the better we can help you.

The DXDIAG log from your computer would be really helpful. To obtain this system diagnostic file, follow the instructions below:

Important note: Please reboot your system prior to creating the DXDIAG file!

  1. Click on Start button (button in windows task bar).
  2. Click on Run menu item.
  3. Type in DXDIAG and press Enter or click OK, this will open the DirectX diagnostic tool.

  4. Run each available DirectX test on the Display Tab and on the Sound Tab.
  5. Click on the "Save All" Information Button (save this file somewhere on HDD as txt file and name it dxdiag.txt).
  6. Click on the "More Help" tab and open the Microsoft system information tool (MSInfo).
  7. Click on File and choose Export (save this file somewhere on HDD as txt file and name it msinfo.txt). Please make sure to save this file as a .txt file and NOT as a .nfo file.
  8. Compress (with winzip, winrar or something else) both txt files and attach the compressed file to your tech. support email.

MMB project and screenshots describing the problem are also welcomed, but please, compress them (with winzip or winrar, etc..) before sending them to us. Also, please, make the mbd projects as simple as possible. In other words, reduce them to necessary objects and scripts needed for reproducing your problem. Huge projects with many buttons and scripts don't help us to find the matter of problem.